Nobody Knows the ROI of their Customer Success Managers

Key topics include:

• Why is Measuring ROI Important?
• Formula Applied in Measuring ROI of Employees
• Why is it Difficult to Measure Impact of Customer Success Managers?
• Importance of Customer Success Teams
• Effects of Negative Advocacy in Products
• What is a Design-Centric Approach and How to Apply it
• 2 Approaches in Optimizing CSM Headcount

Panel Member:

Rick Adams, CEO & Founder, Practical CSM

David Apple, Head of CS and Sales, Notion