Churn and How to Avoid It – Anita Toth – Part 3

Churn and How to Avoid it (Part 3)

Key topics include: 

• Facilitating interviews and focus group discussions. 
• Planning interviews and surveys for customer retention
• What are “involuntary churns”? 
• How does the Customer Success team reduce involuntary churns?
• What is an at-risk customer/client? 
• Administration of churn reduction

Panel Members:

     Rick Adams., CEO, Practical CSM

     Anita Toth., Chief Churn Crusher, Anita Toth Inc.