Churn and How to Avoid It – Anita Toth – Part 3
Churn and How to Avoid it (Part 3) Key topics include: Facilitating interviews and focus group discussions. Planning
Churn and How to Avoid It – Anita Toth – Part 2
Churn and How to Avoid it (Part 2) Key topics include: Customer retention insurance Survey forms and customer
Is CS Leadership Failing? – Rants & Musings with Rick Adams
Rants and Musings – Is CS Leadership Failing? Key topics include: Characteristics of senior leaders in CSM Support
Churn and How to Avoid It – Anita Toth – Part 1
Churn and How to Avoid it (Part 1) Key topics include: What is "churn"? Qualitative and quantitative research
Time to Zero and Why it is Important – Rants & Musings with Rick Adams
Rants and Musings – Time to Zero and Why it is important? Key topics include: What is "time-to-zero"?
Results from the Churnzero “Customer Success Leadership Study” – Abby Hammer – Part 3
Results from the Churnzero "Customer Success Leadership Study" Part 3 Key topics include: CRM Tool Maturation of Customer
What I Don’t Like About NPS – Rants & Musings with Rick Adams
Customer Success Rants and Musings – What I don't like about NPS Key topics include: NPS limitations and
Results from the Churnzero “Customer Success Leadership Study” – Abby Hammer – Part 2
Results from the Churnzero– Customer Success Leadership Study Part 2 Key topics include: Budget autonomy as a provider
What to Automate? – Rants & Musings with Rick Adams
Customer Success Rants and Musings – What to Automate Key topics include: What is "automation"? Why CSM needs
Results from the Churnzero “Customer Success Leadership Study” – Abby Hammer – Part 1
Results from the Churnzero– Customer Success Leadership Study Part 1 Key topics include: Research study on CS Leadership