Churn and How to Avoid it (Part 1)

Key topics include: 

  • What is “churn”? 
  • Qualitative and quantitative research for Customer Success
  • Principles in churn crushing
  • “Mouth-marketing” strategies
  • Managing churn to improve Customer Success 

Panel Members:

     Rick Adams., CEO, Practical CSM

     Anita Toth., Chief Churn Crusher, Anita Toth Inc.

By Published On: April 21st, 2021Categories: Latest Podcasts

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