Blog
Resellers… Are you a valued partner or just another supplier? – Rich Goodman – Part One
Resellers… Are you a valued partner or just another supplier? – Rich Goodman – Part One Key topics include: Understanding Value before Selling Value Approaches to Business Challenges Understanding Customers Panel Members: Rick Adams, CEO & Founder, Practical CSM Rich Goodman, Co-Founder, Glu Group
Adjusting to remote working in the New Normal – Hubspot – Part Three
Adjusting to remote working in the New Normal – Hubspot – Part Three Key topics include: Maintaining Team Culture during Remote Working Impact of the New Normal in Hiring and Retaining Employees Personal Thoughts on Adjusting to the New Normal Panel Member: Rick Adams, CEO & Founder, Practical CSM Tatjana Stolzenberg, CS Leader, HubSpot Vanessa Vignolo, Customer Success Manager, EMEA Rory Kelly, Customer Onboarding Manager , HubSpot
The Link between Customer Success and Change Management – Rants&Musings with Rick Adams
The Link between Customer Success and Change Management - Rants & Musings with Rick Adams Key topics include: What is Customer Success? Role of Customer Success Manager in Change Management Panel Members: Rick Adams, CEO & Founder, Practical CSM
Is there a need for Customer Success-as-a-Service (CSaaS)? – Rants & Musings with Rick Adams
Is there a need for Customer Success-as-a-Service (CSaaS)? – Rants & Musings with Rick Adams Key topics include: What is Customer Success-as-a-Service? 4 Factors to consider when determining the need for Customer Success-as-a-Service Panel Members: Rick Adams, CEO & Founder, Practical CSM
Adjusting to remote working in the New Normal – Hubspot – Part Two
Adjusting to remote working in the New Normal – Hubspot – Part Two Key topics include: What an Employee Can Expect From Their Employer During a Pandemic Responsibilities of an Individual in making a Success Transition to the New Normal What can the Team do about the Negative Emotional Impact of Remote Working? Thoughts on Collaboration in the New Normal Panel Member: Rick Adams, CEO & Founder, Practical CSM Tatjana Stolzenberg, CS Leader, HubSpot Vanessa Vignolo, Customer Success Manager, EMEA Rory Kelly, Customer Onboarding Manager , HubSpot
Customer Success Managers or Customer Success Engineers or both? – Rants&Musings with Rick Adams
Customer Success Managers or Customer Success Engineers or both? – Rants & Musings with Rick Adams Key topics include: Difference between Customer Success Managers and Customer Success Engineers What Do Customers Need… Customer Success Managers or Customer Success Engineers? Panel Members: Rick Adams, CEO & Founder, Practical CSM
The Customer Success engagement lifecycle – Rants&Musings with Rick Adams
The Customer Success engagement lifecycle – Rants & Musings with Rick Adams Key topics include: What is the Customer Success Engagement Lifecycle? When do Customer Success Journey Start? Customer Success Manager Engagements in a Customer Success Journey Panel Members: Rick Adams, CEO & Founder, Practical CSM
Adjusting to remote working in the New Normal – Hubspot – Part One
Adjusting to remote working in the New Normal – Hubspot – Part One Key topics include: Pandemic’s Impact in Work and Personal Lives What an Employee Can Expect From Their Employer During a Pandemic Panel Member: Rick Adams, CEO & Founder, Practical CSM Tatjana Stolzenberg, CS Leader, HubSpot Vanessa Vignolo, Customer Success Manager, EMEA Rory Kelly, Customer Onboarding Manager , HubSpot
What is NPS and how is it calculated? – Rants&Musings with Rick Adams
What is NPS and how is it calculated? – Rants & Musings with Rick Adams Key topics include: What is NPS and its Purpose on Customer Success Management How to Determine and Interpret the Net Promoter Score of a Business Panel Member: Rick Adams, CEO & Founder, Practical CSM
Time Management – Important Vs Urgent – Rants&Musings with Rick Adams
Time Management - Important Vs Urgent - Rants & Musings with Rick Adams Key topics include: What to prioritize, the urgent or important tasks? Categorizing What is Important and Urgent Panel Members: Rick Adams, CEO & Founder, Practical CSM
Customer Success Management from the investor’s perspective – Rav Dhaliwal – Part Three
Customer Success Management from the investor’s perspective – Rav Dhaliwal – Part Three Key topics include: What makes a Strong Customer Success Management Function? Establishment of CS Management Function Based on Identified Problem Advices for Companies with Funding from an Unknown Venture Capitalist How to Create a Healthy Workplace Delivering and Measuring Value of Customer Success Function Panel Member: Rick Adams, CEO & Founder, Practical CSM Rav Dhaliwal, CS Expert, Former CS Executive at Slack
My Customer will not return my call or emails, what should I do? – Rants & Musings with Rick Adams
My Customer will not return my call or emails, what should I do? – Rants & Musings with Rick Adams Key topics include: Understanding what Customer Target is Identifying the Determinants Why Customers are Unresponsive Panel Members: Rick Adams, CEO & Founder, Practical CSM
A Customer whose renewal is due this month is not happy with your software – Rants & Musings with Rick Adams
A Customer whose renewal is due this month is not happy with your software – Rants & Musings with Rick Adams Key topics include: Providing a Different Approach to Billing Extension or Discount to Keep Customers 3 tips on What to do when your Customer is Unhappy with your Product ➜ Active Listening and Accepting Responsibility ➜ Agreeing in a Turnaround Criteria ➜ Setting a Time Period and Actions for Retaining Customer Panel Members: Rick Adams, CEO & Founder, Practical CSM
Customer Success Management from the investor’s perspective – Rav Dhaliwal – Part Two
Customer Success Management from the investor’s perspective – Rav Dhaliwal – Part Two Key topics include: Building the Right Pricing Model in Predicting Future Revenues Importance and Influences of Investors in Customer Success Problems and Challenges in an Investor's Perspective Importance and Efficiency of Product Market Fit in Customer Success Management Measuring Product Success Panel Member: Rick Adams, CEO & Founder, Practical CSM Rav Dhaliwal, CS Expert, Former CS Executive at Slack
Working virtually from home is NOT the “new normal”, it’s the “old normal” – Rants & Musings with Rick Adams
Working virtually from home is NOT the “new normal”, it’s the “old normal” – Rants & Musings with Rick Adams Key topics include: Why is Working Virtually the “Old Normal”? Difference between Working Virtually and Traditional Working What is the Normal Working Environment and What is NOT? Panel Members: Rick Adams, CEO & Founder, Practical CSM