A Customer whose renewal is due this month is not happy with your software – Rants & Musings with Rick Adams
Key topics include:
- Providing a Different Approach to Billing Extension or Discount to Keep Customers
- 3 tips on What to do when your Customer is Unhappy with your Product
➜ Active Listening and Accepting Responsibility
➜ Agreeing in a Turnaround Criteria
➜ Setting a Time Period and Actions for Retaining Customer
Panel Members:
Rick Adams, CEO & Founder, Practical CSM
