Blog
Customer says: “I don’t want Customer Success Management” – Rants & Musings with Rick Adams
Customer says: “I don’t want Customer Success Management” – Rants & Musings with Rick Adams Key topics include: 4 Steps to Persuade Customers to Consider Customer Success Management ➜ Listening to Customers ➜ Explaining to Customers ➜ Providing a Case Study ➜ Focusing on 3 Aspects Panel Members: Rick Adams, CEO & Founder, Practical CSM
Customer Success Management from the investor’s perspective – Rav Dhaliwal – Part One
Customer Success Management from the investor’s perspective – Rav Dhaliwal – Part One Key topics include: Importance of Investors What is Venture Capital and Why should YOU invest in it ? What is an Angel Investor? How does Investor’s Terms & Conditions Work? Advantages of Renewable Contract Panel Member: Rick Adams, CEO & Founder, Practical CSM Rav Dhaliwal, CS Expert, Former CS Executive at Slack
Why do we need Customer Success Management? – Rants & Musings with Rick Adams
Why do we need Customer Success Management? – Rants & Musings with Rick Adams Key topics include: What is Customer Success Management? How does Customer Success Management Function Panel Members: Rick Adams, CEO & Founder, Practical CSM
My customer is making a poor decision! – Rants & Musings with Rick Adams
My customer is making a poor decision! – Rants & Musings with Rick Adams Key topics include: Is the customer always right? 4 Steps on How to Change your Customer’s Decision Panel Members: Rick Adams, CEO & Founder, Practical CSM
Customer Success is the Customer Experience that Customers actually want – Rants & Musings with Rick Adams
Customer Success is the Customer Experience that Customers actually want – Rants & Musings with Rick Adams Key topics include: 3 Customer Experiences that leads to Customer Success What Customers really care about Panel Members: Rick Adams, CEO & Founder, Practical CSM
QBR, EBR or just BR? – Rants & Musings with Rick Adams
QBR, EBR or just BR? – Rants & Musings with Rick Adams Key topics include: What is a “Business Review'' as a Customer Success Manager? Key Aspects of a Business Review Panel Members: Rick Adams, CEO & Founder, Practical CSM
Is there a CS Role for Distributors?- Rants & Musings with Rick Adams
Is there a CS Role for Distributors?- Rants & Musings with Rick Adams Key topics include: What is the Role of Distributors? Components of a Resellers’ Customer Success Management Support When do we need CSM-as-a-Service as a Distributor? Panel Members: Rick Adams, CEO & Founder, Practical CSM
What is the CSM an “expert” in? – Rants & Musings with Rick Adams
What is the CSM an “expert” in? – Rants & Musings with Rick Adams Key topics include: Roles of a Customer Success Manager Understanding Customer Success Manager Expertise Panel Members: Rick Adams, CEO & Founder, Practical CSM
When Should the CSM be Introduced?- Rants & Musings with Rick Adams
When Should the CSM be Introduced?- Rants & Musings with Rick Adams Key topics include: Early Introduction of Customer Success Managers Why do we need Customer Success Managers and what do they do? Panel Member: Rick Adams, CEO & Founder, Practical CSM
Three Knowledge, Skill, and Experience Domains- Rants & Musings with Rick Adams
Three Knowledge, Skill, and Experience Domains- Rants & Musings with Rick Adams Key topics include: Three Domains of Expertise that Customer Success Managers need ➜ Industry, Product, and Role Why do Recruiters need to Look for these Domains in an Employee? Panel Members: Rick Adams, CEO & Founder, Practical CSM
What is a roadmap? – Rants & Musings with Rick Adams
What is a roadmap? – Rants & Musings with Rick Adams Key topics include: Defining Roadmap in a Customer Success Concept Components of a Roadmap in a Customer Success Concept Tips on Presenting a Roadmap to Senior Executives Panel Members: Rick Adams, CEO & Founder, Practical CSM
What to ask at interview? – Rants & Musings with Rick Adams
What to ask at interview? – Rants & Musings with Rick Adams Key topics include: Two-way Conversation during an Interview Questions to ask during an Interview Finding Out if you actually Want the Job During an Interview Panel Members: Rick Adams, CEO & Founder, Practical CSM
The market for customer success managers – Rants & Musings with Rick Adams
The market for customer success managers – Rants & Musings with Rick Adams Key topics include: Customer Success Managers Demand Poll Results The Pandemic's Impact on the Demand for Customer Success Managers Factors that Affect the Demand for Customer Success Managers Panel Members: Rick Adams, CEO & Founder, Practical CSM
What should CS leaders recruit for? – Rants & Musings with Rick Adams
What should CS Leaders recruit for? – Rants & Musings with Rick Adams Key topics include: Qualities Customer Success Managers Should Look For Why is it important to look for these qualities when recruiting? Panel Members: Rick Adams, CEO & Founder, Practical CSM
Who should the CS leader report to? – Rants & Musings with Rick Adams
Who should the CS leader report to? – Rants & Musings with Rick Adams Key topics include: Two Types of Company Individuals to whom the Customer Success Managers should provide reports based on Business Type Customer Journey’s Flow of Information Panel Members: Rick Adams, CEO & Founder, Practical CSM