Does Your Customer Success Team Need to Excel?

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45-minute Demo of the Practical CSM Academy for Teams
with Marek Malinowski, CEO & Founder of Practical CSM, Customer Success Training & Certification Expert.

For Customer Success Leaders Only.

Is your Customer Success Team up and ready for the job?

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It isn’t easy to decide what the proper training is for the whole team. With all things considered, it is genuinely complicated to choose. You may be wondering,

✔️ Will this training equip the team with the right skill set? 

✔️ Is the training worth the money?

✔️ Can the company shoulder the cost of training?

And a lot more. 

We understand how difficult it is, and to help you identify whether this training fits your company’s and team’s needs, why not try a Demo for free?

How We Will Help Your Customer Success Team Improve?

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“Success is not final; failure is not fatal: it is the courage to continue that counts.” – Winston Churchill.

✔️ Provide a Standardized High-Quality Online Training Program

✔️ Build an Evidence-Based Competent Team

✔️ Quicker Onboarding Process for New Employees

✔️ Continuous Improvement that Follows the Current and Future Customer Success Trends

✔️ Provision of proof of competency upon successful completion

Develop an efficient team with Customer Success Training for Teams

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Let us help you achieve the goals for your team and improve its performance. With our Customer Success Training for Teams, you would have access to:

✔️ Hundreds of bite-sized training videos to study at your own time and pace

✔️ Customizable tools and templates to increase efficiency and quality of work tailored to your company’s needs

✔️ Fifteen questions mini-quizzes to assess understanding of your team along with case studies to aid your decision making in real-life scenarios

✔️ Certificate of Completion and be a Certified Customer Success Professional

Book a Free Demo Now!
For Customer Success Leaders Only.

This consultation is available for Customer Success Team Leaders only. Its purpose is to discuss Customer Success Training and Certification Strategies for their Team.

What we are going to do:

Review your challenges & current situation

  1. Review your challenges & current situation
  2. Present to you Practical CSM Academy content and functionality
  3. Make recommendations based upon industry best practices
  4. Propose a way in which we may be able to help

Informal conversation, no obligations, summary report sent.

Video Testimonials

Case Study & Testimonial from Intellishift

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The Comprehensive Online Self-Paced Training System for Your Customer Success Team

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Rather than just knowing what and why the Customer Success teams exist, learn how to use various strategies to drive better outcomes. In this course, your team will be able to:

✔️ Quickly integrate new employees into the team 

✔️ Cover the Fundamentals of Business and Customer Success

✔️ Develop tailored strategies for your team’s and company’s objective

✔️ Be able to Develop the Skills Necessary to Excel in Every Step of the Customer Success Journey

Learn more about what we offer and look at our certification syllabus

Fill in the form to get more information to your email

Team Managers

Our comprehensive, framework-based, online certification courses and additional training content enables your entire team to work to a consistent, high quality standard. It covers all aspects of the customer success role in order to increase productivity and quality.

As a Team Manager you will be able to set meaningful training targets for your existing team members. You can motivate and inspire your team to learn and to improve their skills.

You will find it far easier than before to onboard new team members and get them up to speed quickly

Our reporting module helps you manage and coach your team, and will generate the evidence you ned to prove the ROI from your training investment.

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