Certification is what proves you are a professional in your role. Certification does this by taking a holistic approach to Customer Success Management and by providing training and testing across the entire breadth of Customer Success Management activities – from customer research right through to value realization… and beyond!
A good certification program does not stop there. Our CCSMP (Certified CSM Professional) program provides not only breadth but also depth. Our program contains no less than four certification levels across ten training modules, and with two final exams that uniquely cover both knowledge of best practice concepts and techniques and the application of those best practices in real world scenarios.
Completing all four levels of our certification program provides students with four certificates of achievement, and entitles them to use the initials CCSMP in their title, and to display their badges of achievement on their social media profile.
Certification is important for the company, for the CS Team Leader and for the individual CSM.