Churn and How to Avoid it (Part 1)

Key topics include: 

• What is “churn”? 
• Qualitative and quantitative research for Customer Success
• Principles in churn crushing
• “Mouth-marketing” strategies
• Managing churn to improve Customer Success 

Panel Members:

     Rick Adams., CEO, Practical CSM

     Anita Toth., Chief Churn Crusher, Anita Toth Inc.