Churn and How to Avoid it (Part 3)
Key topics include:
- Facilitating interviews and focus group discussions.
- Planning interviews and surveys for customer retention
- What are “involuntary churns”?
- How does the Customer Success team reduce involuntary churns?
- What is an at-risk customer/client?
- Administration of churn reduction
Panel Members:
Rick Adams., CEO, Practical CSM
Anita Toth., Chief Churn Crusher, Anita Toth Inc.
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