Advice from a CSM’s CSM – Part 1

Key topics include:

• What exactly is a CSM’s CSM?
• Main Challenges of being a CSM

                   ➜ Time Pressure

                   ➜ Workload Pressure

• Advices in Overcoming Time and Workload Challenges
• Strategies on How to Deal with Demanding Customers
• Advantages and Disadvantages of Feature Requests

Panel Member:

Rick Adams, CEO & Founder, Practical CSM

Cole Sanders, Senior CSM, ClientSuccess