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Customer Success Basics

By Marek Malinowski|2025-05-27T17:59:14+00:00August 31st, 2020|
Current Status
Not Enrolled
Price
$223
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Customer Success Basics

Are you new to Customer Success Management? Do you need to get up to speed quickly on the basic principles of what Customer Success Management is and how it works? If so this online self-study course is perfect for you!

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Course Content

Customer Success Fundamentals (1) 11 Lessons
Module Content
0% Complete 0/11 Steps
What is Customer Success?
How Does Customer Success Work?
Customer Renewals and Retention/Churn
Customer Success in Different Business Types
Land and Expand Sales Motions
Customer Advocacy and Lifetime Value
Tenets of Customer Success Part 1 of 5
Tenets of Customer Success Part 2 of 5
Tenets of Customer Success Part 3 of 5
Tenets of Customer Success Part 4 of 5
Tenets of Customer Success Part 5 of 5
Basic Skills for CSMs (2) 24 Lessons
Module Content
0% Complete 0/24 Steps
Time management Part 3 of 3
Storytelling Part 1 of 3
Storytelling Part 2 of 3
Storytelling Part 3 of 3
2 of 2
CSE: Basics Test

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About the Author: Marek Malinowski

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