Customer Lifecycle at Scale (Part 1) 

Key topics include:

• Cisco’s drivers for change, the process of change, and how cisco underwent changes
• Customer lifecycle today
• Cisco customer life cycles
• Role of Cisco’s partner in the customer’s life cycle
• What the future has installed for customers’ life

Panel Member:

     Rick Adams., CEO & Founder, Practical CSM

     Marcos Electo Garcia., Cisco

     Alex Bourg., Cisco