Customer Lifecycle at Scale (Part 2) 

Key topics include:

  • Focusing on self-outcomes for Customer Success
  • Relating to customer’s needs
  • Responding to challenges and obstacles as a Customer Success leader
  • Information supply chain
  • Sale Cycles
  • Roles and Responsibilities of leaders in the customer lifecycle 
  • Customer service tools

 

Panel Member:

     Rick Adams., CEO & Founder, Practical CSM

     Marcos Electo Garcia., Cisco

     Alex Bourg., Cisco