A conversation with Adam Joseph

Customer Success and ROI

Adam has over 15 years of customer success leadership experience. His role as a senior CS consultant has provided him with a depth and breadth of experience in the CS profession that is second to none. His company CSM Insight provides a wide range of consulting and training options for CS leaders and their teams.

Customer Success and ROI (Audio)

Key topics include:

• What is ROI in Customer Success?
• What can the Customer Success Managers do to Maximize Customer’s ROI?

                   ➜ Transitioning from Pre Sale to Post Sale

                   ➜ Collaborating with Client in Setting Goals

                   ➜ Tracking Process in Customer’s Journey

• Setting Value and Goals for Return on Investment
• Advices for Customer Success Manager when Customer’s ROI is not met
• Measuring, Analyzing and Reporting ROI

Panel Members:

Rick Adams, CEO & Founder, Practical CSM

Adam Joseph, Senior CS Consultant, CSM Insight