The New Rules of CS: Building a Renewal Engine That Doesn’t Rely on Heroics
Most renewal conversations start too late, and by the time someone steps in, the outcome is already shaped by months
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Customer Success is a Lie: NRR is a Lagging Indicator
📅 RSVP NOW | Customer Success Is a Lie: LinkedIn Live Series 🗓 Wednesday, May 13, 2026, | 11 AM
Onboarding & Retention Summit
Turn onboarding into your strongest retention strategy. Learn how the most effective customer success teams cut early churn, build lasting
How AI Is Reshaping Customer Onboarding: Lessons From CS Leaders
Customer onboarding has always been the make-or-break moment in the customer journey. But right now, something fundamental is shifting -
From AI Investment to CX Results: What Enterprise Leaders Need to Know
Move beyond experimentation. Learn how leading enterprises are operationalizing AI across customer experience to drive productivity, speed to value and
AI With Intent: How CX Leaders Decide Where Automation Belongs (And Where It Doesn’t)
Senior CX operators from REI & Hyatt share the framework they use to decide where AI drives retention and where
Onboarding and re-boarding at 10x — without hiring
Onboarding and re-boarding at 10x — without hiring Thursday 21 May · 16:00 CET · 30 min Onboarding is the
DeepTarget Customer Success Webinar – May 2026
Each month, DeepTarget hosts a Customer Success Webinar filled with industry news, helpful tips, innovations, and case studies to make
Anatomy of an AI-Learning Experience: 10 Rapid-Fire Examples
What does AI-ready digital customer success actually look like in 2026? We did the work so you don’t have to. On
The Robot is in. Now what? Field Ops and Customer Success at Scale.
Why This Session? Most robotics content stops at deployment. This session starts there. Getting a robot into a customer's facility