The Robot is in. Now what? Field Ops and Customer Success at Scale.

Why This Session?

Most robotics content stops at deployment. This session starts there. Getting a robot into a customer’s facility is the easy part — keeping it running, keeping the customer happy, and building the org that supports it at scale is where companies actually win or bleed out. Field operations and customer success are the two functions most robotics companies underinvest in and most consistently get wrong. Joe and Sola have each built these functions from scratch, in different contexts, at real scale