Anatomy of an AI-Learning Experience: 10 Rapid-Fire Examples

What does AI-ready digital customer success actually look like in 2026? We did the work so you don’t have to. On May 21st, join Michelle Kostya & Caroline Van Dyke for a live walkthrough of 10 real digital CS experiences – auditing what the best teams are building across their academies, communities, and self-serve touchpoints.

We’ll break down the 10 lessons that matter most right now: how top teams are using AI to scale education, what customers actually expect when they land in your academy or community today, and what separates the experiences that drive outcomes from the ones that don’t. Come ready to steal ideas.

You’ll walk away with:

• A practical framework for auditing your own academy and community for AI-readiness
• A clear lens for when to prioritize content structure vs. design – and why getting that order wrong slows everything down
• Specific content patterns that make academies more searchable, navigable, and sticky in 2026
• A look at how the best teams integrate community and academy into one connected experience – not two separate things