Frequently Asked Questions

The “Customer Succes Fundamentals” training program covers the basics of Customer Success Management. It provides a simple but effective grounding in what the term “Customer Success” actually means, what value the process of Customer Success Management brings to both the customer and the supplier, and what types of activities CSMs (Customer Success Managers) get up to in their day-to-day work.

The “Customer Success Fundamentals” training program is aimed at people who have little or even no direct previous experience in a CSM role, but who are interested either in becoming a Customer Success manager or in taking on some of the tasks and responsibilities of Customer Success Management within their existing customer facing role.

Absolutely! This is exactly what the “Customer Succes Fundamentals” training program covers. Of course it is just a “fundamentals” course, so it only provides an overview, which is perfect as an initial course from which to learn the basics. For those who wish to go deeper, we also offer Basic and Full certification programs. Please review our website or contact us for more details.

No. The “Customer Success Fundamentals” training program will provide you with the knowledge you need in order to know what Customer Success Management is and what Customer Success Managers do in order to help their customers attain value. This is not sufficient on its own to get you a job as a CSM. What we can say is that we are very confident that the advice and guidance we provide is very useful and relevant to those who are serious about finding work as a CSM.

Whilst college graduates are not the primary intended audience for this course, the “Customer Success Fundamentals” training program should prove very useful to such graduates who aspire to become CSMs either straight away if possible or perhaps even in the short to medium term future.

Yes. We can say for certain that at the time of writing this FAQ guide (September 2020) there most definitely are both junior and senior Customer Success Management vacancies being offered that need to be filled. However, it is also true to say that as with most if not all professions, the COVID-19 pandemic has caused a short term drop in the number of vacancies being advertised. We expect that ultimately the numbers of vacancies will bounce back very strongly, since Customer Success Management has been one of the professions that have been of great help for many companies during this pandemic crisis, and has therefore increased in prominence and importance within many companies.

Whilst Customer Success Management vacancies were originally almost entirely based in the Silicon valley area of California, this is most definitely no longer the case, and there are thousands of Customer Success managers employed in a very wide variety of countries throughout North and South America, Europe, Russia, Africa, India, the Middle East, the Far East and Australia.

No. We cannot guarantee that this course on its own will be enough to get you a CSM job offer. In fact we know for sure that it is NOT enough on its own. You need to have the right personality, and the right knowledge skills and experience, and you also need to be good (or to get good) at promoting yourself and at applying for and attaneding job interviews. Our course provides ytou with a basic foundational understanding of the role of Customer Success Management, but we cannot possibly know whether you are the right person for a CSM role in the first place. You must decide that.