Managing a Large Customer Success Team – Part A
Key topics include:
- Introduction on SAP’s Customer Success Team
- SAP’s Global Scale of Customer Success Employees
- Functions of Various Customer Success Roles
- Challenges of having a Large Customer Success Team
- Strategies on Managing Large Customer Success Teams
Panel Member:
Rick Adams, CEO & Founder, Practical CSM
Matt Myszkowski, VP EMEA for CS Services, SAP
