Guy is the founder and CEO of Totango, a leading enterprise customer success platform that enables companies to align around their customers driving increased loyalty and lifetime value. He is also the author of Farm Don’t Hunt – a definitive guide to customer success that comes highly recommended for all CS professionals to read.

Farm Don’t Hunt, and Subsequent Lessons in Customer Success

Key topics include:

• Inspiration in Publishing “Farm Don’t Hunt, and Subsequent Lessons in Customer Success”
• Explaining the Concept of “Farm Don’t Hunt”
• Importance of Organizing Company and Its Functions in Supporting Customer’s Journey
• Importance of Measuring Customer Success Life Cycle
• What Hasn’t Changed about Customer Success prior to Publishing Book

Panel Members:

Rick Adams, CEO & Founder, Practical CSM

Guy Nirpaz, CEO & Founder, Totango