Women Leaders in Customer Success 2021/22
hosted by Banafche Garnier
Women Leaders in Customer Success is a LIVE monthly podcast interview series aimed at exploring the minds and understanding the thought processes of some of Customer Success Management’s most important female leaders. Each month, a special guest is selected and invited to talk on a topic of their choosing. The events are hosted by Banafche Garnier, Consultant Customer Success at Pie-Recruitment. Banafche works with CS leaders across the globe, helping them to build and scale their teams in tech-led businesses.
Our Women Leaders in Customer Success events are recorded LIVE in front of an invited audience. During the discussion, you are invited to submit your questions, which will then be shared with the guest in the final part of the session. Each month features a different guest and a different Customer Success-related topic for conversation.
WATCH WEBINAR REPLAYS
Hiring and Building a CSM Team
Minna Vaisanen
Head of CS – Growth Engineering
Passionate Customer Success professional. Creates value by delivering outcomes and fast time-to-value for customers. Solves problems through innovation and strategic thinking. Can define and execute Go-to-market strategies for multinational companies and technology start-up / scale-up.
Taking Charge of Your Career and Self-empowerment
Ashna Patel
Manager of Customer Success, Ascent Cloud
Customer Success is her “inner CHI” 🙏🏽
She endeavors opportunities that challenge her to think creatively and allow her to gain ideas for growth. Her passion for Customer Success, dedication towards personal growth & genuine nature of helping others helps her build meaningful relationships with her clients, team members & those around her. Her motto is simple: “Do everything in your power to provide the best experience” & she tries to live up to it every day.
Grooming Your Team for Success
Krista Roberts
Enterprise CSM, Intellishift
An extremely organized, dedicated and determined professional with 17 years of experience in customer success, account management, sales, training and project management.
Customer Success in Cyber Security
Effie Mansdorf
Global Head of Customer Success, Illusive
Setting Up a Customer Success Team
Emily Hillier
Head of User Success, Ethical Angel
Technology Adoption for Customer Success
Laura Meyer
Technology Adoption and Customer Success Leader
Building a Consultative Approach to Customer Success
Chitra Madhwacharyula
Director of Customer Success, Couchbase
Customer Success Careers
Innovative and engaging Customer Success Executive with strong leadership, planning, and employee development skills who builds excellent relationships with clients and staff. Works closely with C-level executives and across departments to develop process improvements that raise customer satisfaction, NRR, and NPS. Recognized for improving client experience and self-sufficiency, streamlining operations, and consistently delivering results.
Rachel Provan
Director of Customer Success