Managing a Large Customer Success Team – Part B
Key topics include:
- Difference between Managing a Smaller and Larger Team
- How to Measure Value of Customer Success
- Different Approaches to Hiring in a Global Scale
- Maintaining Connection to Diverse Teams
- Ways to Manage Consistency of Quality and Productivity of Team
Panel Member:
Rick Adams, CEO & Founder, Practical CSM
Matt Myszkowski, VP EMEA for CS Services, SAP
