How Customer Success Creates Value for Meraki
Key topics include:
- Understanding Customer Success in Meraki
- Challenges and Opportunities of Collaborating with Resellers and Distributors
- Combination of Hardware and Software as a Solution
- Working with Customers as a Customer Success Manager
- Importance of Building Support from Customers and Resellers & Distributors
- Concept of a Success Formula
- Importance of Onboarding Phase of Customers
- Maximizing Value of Customer Success
Panel Members:
Rick Adams, CEO & Founder, Practical CSM
Wojciech Maj, CSM, Cisco Meraki
