How Customer Success drives Transformation at ORACLE
Key Topics:
- Who Benefits from Customer Success Management?
- What are the Drivers for Change that Motivates Transformation?
- Understanding the Requirements for Customer Success
➜ What is a Customer Success Statement of Purpose?
➜ Focusing on the Customers Interests
- Measuring Customer Success Activities
- Developing a Customer Success Strategy Using Customer Research
- How to Organize a CS Team for Service Provision
- Application of the 5 Pillars of Value
- Tips in Engaging with the Customer’s Journey
Panel Members:
Rick Adams, CEO & Founder, Practical CSM
Peter Armaly, Senior Director, Oracle Customer Success
