- 10 certification modules + 2-part final exam
- Scenario-based workbooks, tools, and exercises
- CPD hours tracking and time logging
- Team activity monitoring features
- Shareable badges for each completed module
- Certified CSM Professional (Levels 1–4) certificate
- 12-month online access
Customer Success Certification Programs
Dive into our “Certification” category for practical, targeted learning. Enroll in “Certified CSM Professional” or “CSM Essentials” programs, with or without the CPD component, depending on your needs. If unsure, use our Course Configurators to customize your learning pathway. Boost your skills and career with our focused certification programs.
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The most comprehensive Customer Success certification we offer. Includes full training across Levels 1–4 plus CPD tracking and team-ready reporting tools. What’s included: -
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An in-depth certification program for Customer Success professionals seeking full training across Levels 1–4. Ideal for current CSMs, career changers, and teams. What’s included:- 10 structured training modules
- Scenario-based workbooks and exercises
- Tests after each module + 2-part final exam
- Certified CSM Professional (Levels 1–4) - 4 certificates
- Shareable badges for each completed module
- 12-month online access
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Certified CSM Professional Basic to Scholar Upgrade Enhance your professional trajectory with our "Certified CSM Professional Levels 1-4 Scholar" program, designed for both individuals and teams. If you’ve completed CCSMP Basic (Level 1) and want to dive deeper into customer success management, this upgrade is perfect for you. Key Features:- Progress from Level 1 to Full Certification (Levels 1-4) with our comprehensive training.
- Includes all associated exams.
- Ideal for individuals self-funding their training and teams looking to advance together.
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A practical Customer Success training course designed for jobseekers, career changers, and new CSMs—especially those moving in from sales, support, onboarding, or technical roles. What’s included:- 7 core modules on essential Customer Success concepts
- 6 soft skills modules to boost confidence and communication
- Optional jobseeker support track for those entering the field
- Final 30-question test
- Certificate of Completion
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A foundational Customer Success training program designed for professionals transitioning into CS or supporting customer-facing work. Build structured, practical knowledge using the industry-standard Practical CSM Framework—while earning your first professional certification. What's included:- 2 certification modules from the full CCSMP program
- 2 workbooks with scenario-based exercises
- 2 tests to assess understanding
- Professional certificate: Certified CSM Professional – Level 1