Customer Success Certification Programs
Dive into our “Certification” category for practical, targeted learning. Enroll in “Certified CSM Professional” or “CSM Essentials” programs, with or without the CPD component, depending on your needs. If unsure, use our Course Configurators to customize your learning pathway. Boost your skills and career with our focused certification programs.
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Welcome to the Customer Success Management Essentials course configuration page! Here, you can select your preferred course level and membership type. As you make your selections, the pricing will automatically update for your convenience. When you're ready, you can proceed straight to checkout. Don't forget to scroll down for detailed information on course content and a comprehensive breakdown of the two course levels we offer. -
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Monthly Access to Certified CSM Professional Levels 1-4- 40 hours of multimedia self-paced training videos
- 10 Case study-based exercises to embed your knowledge
- Syllabus oversight from our panel of industry experts
- Downloadable tools and templates
- Ongoing tests and two final professional-level examinations
- 24×7 online access to all aspects of your program
- Certification Gamification
- Instant access to Practical CSM Academy
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Revitalize your career development with our "Annual Academy Membership". Designed specifically for those whose certification has lapsed, this package offers you a second chance to complete your journey to becoming a Certified Customer Success Management Professional. What This Package Includes:- Certification Completion: If you were unable to finish your CCSMP course previously, this renewal allows you to complete your certification process.
- Access to Training Materials: Receive one additional year of access to essential training materials to support your learning and completion of the course.
- Stay Current and Competitive: Update your knowledge with the latest customer success strategies and tools, ensuring you remain competitive in the field.
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Enjoy 12 months of access to the comprehensive Certified CSM Professional Program, which includes 10 modules, 10 tests, 2 professional exams, and 4 certification levels. For full details, please scroll down to the complete description. To take advantage of this scholarship opportunity, which covers a percentage of the fee, you must agree to the following conditions:- Individual License Only This scholarship offer is available for individual licensing only. It does not include access to the CPD Library, Team Reporting, and Team Management, which are essential components of our business and enterprise licenses.
- Beta Testing Agreement We will occasionally send you emails with our beta features to gather your feedback and insights. You agree to test new functionalities.
- Honest Review Commitment After completing your Certified CSM Professional program, we will request that you post a public review on our website. We guarantee that your review will remain unedited and unaltered.
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Immerse yourself in a complete learning journey with our "Certified CSM Professional Levels 1-4 + 1 Year Full CPD Membership" package. This robust program comprises:- Certified CSM Professional Levels 1-4: Engage with 10 educational modules and brace yourself for two comprehensive exams to fully develop and certify your professional prowess.
- 1 Year Full CPD Membership to the Practical CSM Academy: Unlock a wealth of knowledge through our Continuing Professional Development (CPD) resources. This includes access to a CPD Library hosting over 700 valuable assets, 100+ hours of intriguing CPD Paths (Mini courses), interactive Live Learning sessions, and the exhaustive Successopedia.
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Enhance your professional trajectory with our "Certified CSM Professional Levels 1-4 Only" program, tailored for both individuals and teams. As an organization committed to fostering growth and knowledge, we're pleased to offer this program to individuals funding their own training, as well as teams seeking to advance their collective skill sets. The program offers Levels 1 to 4 of our globally recognized Certified CSM Professional training, including the associated exams. Please note that this offer pertains exclusively to the lessons and exams, and does not include access to our Practical CSM Academy CPD content or management tools. Whether you're an individual seeking to climb the career ladder or a team striving to collectively enhance your customer success expertise, our program is designed to cater to your needs. Take the next step in your professional journey with our specialized customer success training program today.