Continuing Professional Development (CPD)

Enhance your professional skills with Practical CSM’s diverse range of Continuing Professional Development (CPD) resources, specifically tailored for individual contributors and entire Customer Success teams alike.

Our Practical CSM Academy CPD Membership allows you to delve into an extensive 300+ hours CPD Library, 100+ hours of innovative CPD Paths (mini courses) and enriching Live Learning sessions. For a comprehensive learning experience, consider our bundled offering that combines the CPD membership with our flagship Certified CSM Professional course.

Certified CSM Professional Full

$750.00
Our complete flagship certification program for CSMs, team leaders, and CS professionals looking to master the full Practical CSM Framework and earn all four certification levels—plus access to our CPD system for ongoing development.

What's included:

10 certification modules with workbooks, tools, and scenario-based exercises

10 tests plus 2 final exams (knowledge + scenario-based)

4 professional certificates: Certified CSM Professional – Levels 1–4

CPD access: 300+ hours of additional training, curated learning paths, and progress tracking

Ideal for CS professionals seeking complete, structured training with recognized credentials—and the ability to continue growing through CPD after certification.
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Enterprise Annual Membership Renewal

$166.00
The Enterprise Annual Membership Renewal provides a comprehensive suite of resources aimed at fostering continuous professional development. This membership is designed to support and enhance your expertise in the industry through a variety of learning tools and opportunities:

CPD Library Access: Gain access to an extensive collection of over 700 resources, including articles, case studies, and videos. These materials cover a wide range of topics and are intended to deepen your understanding and knowledge within your field.

Structured Learning Paths: With more than 100 hours of targeted mini-courses available, members can follow structured paths that are specifically designed to optimize the learning experience. These courses allow for focused skill development in areas most relevant to your professional needs.

Recertification Opportunity: Membership includes the chance to recertify for the CCSMP Level 4 by completing 40 hours of CPD activities within a one-year period. Successfully renewing your certification extends its validity for another two years, affirming your commitment to staying current in your profession.

Management Tools for Team Leaders: For team leaders, the membership offers access to management and reporting tools. These tools are crafted to facilitate the monitoring of team members' training progress, making it easier to support and manage your team's development from anywhere.
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CPD Membership

$166.00
Broaden your professional horizons with our "Annual CPD Membership". This all-inclusive membership gifts you a full-year access to the vast Continuing Professional Development (CPD) resources of the Practical CSM Academy, including:

An expansive CPD Library: Immerse yourself in over 700 instructive assets designed to boost your industry expertise.

Comprehensive CPD Paths: Delve into 100+ hours of mini courses, crafted to optimize your learning journey.

Live Learning: Engage in real-time interactive sessions for immediate insights and practical solutions.

Successopedia: Ask an Expert & Your one-stop source for all success-related terms and concepts.

Additionally, this membership brings the unique opportunity to achieve recertification in the CCSMP Level 4. By completing 40 hours of CPD within a year, you can renew your certification, valid for the subsequent two years. Ideal for those committed to continuous learning, this membership forms a comprehensive platform for customer success professionals eager to refine their skills and stay abreast of industry developments.
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Team Reporting Membership

$97.00
Optimize your team's development with our "1 Year Team Reporting Membership". This package grants you one-year access to the Practical CSM Academy's in-depth team reporting tools. Monitor your team's progress, track their performance, and guide their development effectively. Please note, this membership doesn't include access to CPD or Certification content. Key features of this membership include:

Team Progress Tracking: Gain insights into time spent, logins, and badges earned.

Progress Speed Health Score & Graphs: Analyze the pace of your team's progress visually.

CPD Progress: Stay updated with your team's Continuing Professional Development journey.

Certification and CPD Activity: Monitor certification pursuits and CPD activities.

Individual Team Members Progress: Understand each team member's development path in detail.

For a tailored approach to your team's training and reporting needs, book a free training consultation at https://practicalcsm.com/checkup/. Our "1 Year Team Reporting Membership" is the ideal solution for leaders prioritizing data-driven strategies to enhance their team's performance within the customer success sphere.
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Continuing Professional Development (CPD)

Certified CSM Professional Full

Enterprise Annual Membership Renewal

CPD Membership

Team Reporting Membership

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