Customer Success Certification

Browse our most popular certification courses below. You can add a course directly to your cart or click through for full details, syllabus, and enrollment options.

Certified CSM Professional Scholar

$487.00
A full certification program for CSMs and CS professionals who want to complete all four levels of the Practical CSM Framework—without the CPD component.

What's included:

10 certification modules with workbooks, tools, and scenario-based exercises

10 tests plus 2 final exams (knowledge + scenario-based)

4 professional certificates: Certified CSM Professional – Levels 1–4

Ideal for professionals who want complete, structured training and globally recognized certification—without the need for ongoing CPD access.
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Certified CSM Professional Full

$617.00
Our complete flagship certification program for CSMs, team leaders, and CS professionals looking to master the full Practical CSM Framework and earn all four certification levels—plus access to our CPD system for ongoing development.

What's included:

10 certification modules with workbooks, tools, and scenario-based exercises

10 tests plus 2 final exams (knowledge + scenario-based)

4 professional certificates: Certified CSM Professional – Levels 1–4

CPD access: 300+ hours of additional training, curated learning paths, and progress tracking

Ideal for CS professionals seeking complete, structured training with recognized credentials—and the ability to continue growing through CPD after certification.
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CSM Essentials

Original price was: $258.00.Current price is: $165.00.
A practical Customer Success training course designed for jobseekers, career changers, and new CSMs—especially those moving in from sales, support, onboarding, or technical roles. What’s included:

7 core modules on essential Customer Success concepts

6 soft skills modules to boost confidence and communication

Optional jobseeker support track for those entering the field

Final 30-question test

Certificate of Completion

Perfect for aspiring CSMs looking to build a solid foundation and land their first role.
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Certified CSM Professional Basic

$177.00
An intermediate-level program designed for current Customer Success Managers or professionals transitioning into CS roles who want to build structured, practical expertise using the Practical CSM Framework.

What's included:

2 certification modules from the full CCSMP program

2 workbooks with scenario-based exercises

2 tests to assess understanding

Professional certificate: Certified CSM Professional – Level 1

Ideal for CSMs looking to formalize their foundational knowledge and earn their first professional certification—with the option to continue on to Levels 2–4 and CPD if they choose to upgrade later.
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Customer Success Certification

Certified CSM Professional Scholar

Certified CSM Professional Full

CSM Essentials

Certified CSM Professional Basic

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