• The most comprehensive Customer Success certification we offer. Includes full training across Levels 1–4 plus CPD tracking and team-ready reporting tools. What’s included:
    • 10 certification modules + 2-part final exam
    • Scenario-based workbooks, tools, and exercises
    • CPD hours tracking and time logging
    • Team activity monitoring features
    • Shareable badges for each completed module
    • Certified CSM Professional (Levels 1–4) certificate
    • 12-month online access
    Best for: Professionals needing CPD hours, managers preparing for promotion, and CS teams requiring structured learning with oversight capabilities.
  • Broaden your professional horizons with our "Annual CPD Membership". This all-inclusive membership gifts you a full-year access to the vast Continuing Professional Development (CPD) resources of the Practical CSM Academy, including:
    • An expansive CPD Library: Immerse yourself in over 700 instructive assets designed to boost your industry expertise.
    • Comprehensive CPD Paths: Delve into 100+ hours of mini courses, crafted to optimize your learning journey.
    • Live Learning: Engage in real-time interactive sessions for immediate insights and practical solutions.
    • Successopedia: Ask an Expert & Your one-stop source for all success-related terms and concepts.
    Additionally, this membership brings the unique opportunity to achieve recertification in the CCSMP Level 4. By completing 40 hours of CPD within a year, you can renew your certification, valid for the subsequent two years. Ideal for those committed to continuous learning, this membership forms a comprehensive platform for customer success professionals eager to refine their skills and stay abreast of industry developments.