loader image

Get a job in CS Course


The knowledge you need in order to kick start your new career in Customer Success Management




You Need Help… And We Have That Help!

Welcome to our Transition to Customer Success training program, aimed specifically at people such as yourself – people who may have all or at least some of the necessary expertize to be able to perform the role of Customer Success Manager, but who do not have direct previous experience within a dedicated Customer Success role that they can point to on their résumé as evidence of this ability.

This course is aimed specifically at the person who wants to change careers, either because they are stuck in a career that isn’t going anywhere, or because they have recently been made or fear being made redundant, or simply because they recognize the value of a career in the rapidly growing and maturing Customer Success profession and want to make the leap from their current role into Customer Success Management for entirely positive reasons. All of this can be accomplished, it’s just a case of making sure you go about things the right way, and this course sets out to show you how.  To do this we have divided it into three modules.

Module One discusses the realities and reasonable expectations of someone who is making the career Transition to Customer Success Management and also covers getting yourself into a state of readiness so that if a job opportunity arises you will be well positioned to apply for it and stand a reasonable chance of being selected,. Finally it also explains how to actively seek out the best job vacancies.

Module Two is about what happens once you have found a vacancy that you want to apply for, including preparing and sending off your resume and cover letter and attending interviews. Included in Module Two are three tools – a template resume, a template cover letter and a CSM interview practice question deck.

Module Three provides additional content for you to watch and listen to, including detailed interviews with both a SaaS specialist from the recruitment industry and a VP Customer Success with many years of direct hiring experience. It also provides a role play of a “real” interview for a CSM role for you to study and consider how you would answer the questions.

The three modules combine to provide you with everything you need in order to know what to do to polish up your social media presence, where to find the best job vacancies, how to write the best possible résumé and cover letter, and how to apply for the role, how to attend the interview and how to maximize your chances of success.

Sample Video

Can an outsider break in to Customer Success?

Course Content

Module One: Preparing Yourself

Can an “Outsider” break in to Customer Success?
Knowledge, Skills and Experience
Social Media and Networking
Proactive Approaches to Job Hunting

Module Two: Applying for Positions

Creating Your Résumé
Writing a Cover Letter
Attending the Interview

Module Three: Applying for Positions

Interview with a Recruitment Specialist
Interview with a Customer Success Leader
Role Play CSM Interview


What does the “Transition to Customer Success” training program cover?

The “Transition to Customer Success” training program covers the topic of how to get your first job as a Customer Success Management professional. It explains to students what knowledge, skills and experience they will need in order to be considered for a CSM position, how to use scoial media to help position themselves as someone with Customer Success Management expertize, how to find the best Customer Success Management job vacancies, and how to apply for those vacancies in a way to maximize your chances of being selected for interview. Finally it covers how to prepare for your interview and what to do on the day.

Who is the “Transition to Customer Success” training program for?

The “Transition to Customer Success” training program is aimed at people who have little or even no direct previous experience in a CSM role, but who do have transferable knowledge, skills and experience from other customer facing professional roles, and who is looking to make the transition from their current profession into Customer Success Management

Does the “Transition to Customer Success” training program provide training in Customer Success Management?

No. The “Transition to Customer Success” training program focuses purely on how people with no existing experience in a CSM role but with relevant transferable expertize can maximize their chances of getting their first CSM role. To learn the basics of Customer Success Management, we recommend either our Customer Success Fundamentals training program or our more comprehensive Certified CSM Professional certification programs

If I purchase the “Transition to Customer Success” training program, am I guaranteed to find a job?

No. The “Transition to Customer Success” training program will provide you with the knowledge you need in order to know what to do to maximize your chances of being offered a position as a CSM. But you still have to assess for yourself whether you have the right personality and background to make it as a CSM, and you still have to apply the knowledge we provide to your own situation. What we can say is that we are very confident that the advice and guidance we provide is very useful and relevant to those who are serious about finding work as a CSM.

Is the “Transition to Customer Success” training program suitable for college graduates with little to no previous work experience?

Whilst college graduates are not the primary intended audience for this course, the “Transition to Customer Success” training program should prove very useful to such graduates who aspire to become CSMs either straight away if possible or perhaps even in the short to medium term future.

Are there really any jobs going for CSMs at the moment?

Yes. We can say for certain that at the time of writing this FAQ guide (September 2020) there most definitely are both junior and senior Customer Success Management vacancies being offered that need to be filled. However it is also true to say that as with most if not all professions, the COVID-19 pandemic has caused a short term drop in the numbers of vacancies being advertised. We expect that ultimately the numbers of vacancies will bounce back very strongly, since Customer Success Management has been one of the professions that has been of great help for many companies during this pandemic crisis, and has therefore increased in prominance and importance within many companies.

I live in (insert your country) – are there any Customer Success Management vacancies in my country or region?

Whilst Customer Success Management vacancies were originally almost entirely based in the Silicon valley area of California, this is most definitely no longer the case, and there are thousands of Customer Success managers employed in a very wide variety of countries throughout North and South America, Europe, Russia, Africa, India, the Middle East, the Far East and Australia.

If I do not get a job can I have my money back?

No. We cannot guarantee that this course on its own will be enough to get you a CSM job offer. In fact we know for sure that it is NOT enough on its own. You need to have the right personality, and the right knowledge skills and experience, and you also need to be good (or to get good) at promoting yourself and at applying for and attaneding job interviews. Our course tells you what you need to do, but we cannot possibly know whether you are the right person for a CSM role in the first place. You must decide that.


Corporate Testimonials

Semperis - logo

Dov Mendelovich
VP Global Customer Success

I looked for a one-stop-shop for certification and for online training, that people can consume in their own time at their own pace, while I as a manager of the organization can track their progress, and I found that very easy to do with PracticalCSM.com.

I would recommend PracticalCSM.com as a very good starting point for a new Customer Success Organization. The materials are built in a logical order and it provides a very good starting point to teach newcomers to the organization, and to build a common language and common terminology, both inside our organization and actually shared across the CS community.

Webeo - Logo

Will Pagden
Head of Customer Success

“PracticalCSM.com has revolutionised the way we work. The content is superb and really pushes all the CSMs to challenge themselves and work in a much more effective way. In particular I have seen a great improvement in the teams stakeholder management and we are turning a big corner in the value we are getting from each interaction with our customers.

I had scanned the market pretty hard, Rick’s professionalism and approach is what won it for me. The experience of purchasing and using the product has been a joy. I can pick up the phone and speak to someone to make suggestions of how it could be different and they listen and respond. Whilst there are other players in the field that offer “similar offerings” I struggled to find one that got close to PracticalCSM. The management dashboard and the ability to understand where my team were struggling has been a real game changer”

Individual Member Testimonials

The Academy is a very well organized learning platform, and the content is both easy to understand and enjoyable to use.

Tamara Garcia Ramos, Customer Success Manager, Bdeo

The platform is very easy to navigate, and the style and format of the video lessons is highly engaging.

Gereint Collier, Head of Client Success, ITGL

I would highly recommend the Practical CSM Academy to anyone who is looking for training and certification on Customer Success best practices.

Jayson Garcia, Customer Success Manager, OSIsoft

I’ve just completed my ‘Specialist’ certification on the Practical CSM Academy. Thank you for creating such a practical and useful platform for CS professionals.

Ankit Aggarwal, Customer Success Manager, LeadSquared

“I have just started following your “CSM Fundamentals” course and it is a joy. Thank you so much for making it! As a new CS professional, I find it invaluable. I was beginning to lean towards DevOps but now I am going to continue in Customer Success! :)”

Shubham Aggarwal, Customer Success Engineer, DevFactory

“This training program […Transition to Customer Success…] helped me understand how to present my existing skills and competencies for a customer success role, and the interview practice has made me feel more confident and relaxed going into real interviews.”

Sarah Hudspeth

“Always a good idea to consolidate on the fundamentals! Great certification program by Rick Adams and PracticalCSM.com.
Full steam ahead to becoming a Certified Customer Success Management Professional.”

Sowande Snagg, Channel Manager

This is a well thought out portal containing detailed training content – I would definitely recommend it for all CS teams.

Karan Chaudhary, Engagement Director,  Aodigy

“Finished the course “Customer Success Management Fundamentals”! Thank you, Rick Adams, you explained customer success in an easy to understand way that makes your content simple to follow.”

Craig Davies, Customer Expert Specialist

First impressions… I gotta say – WOW it’s fantastic – love the production! Can’t wait to wrap myself up in the content!

Brenda Tinius, Cloud Migration Proj Manager, AWS