What Customer Success Looks like at a Startup – Part 2

Key topics include:

• 4 Potential Areas of Customer Success Model 
• What is Customer Journey

                   ➜ Why is it Important?

                   ➜ Mapping Customer Journey

                   ➜ Gaps in Customer Journey

                   ➜ Providing Service throughout Customer Journey

• What is Bandwidth and How to Manage it?
• Advices for Customer Success Teams during Pandemic

Panel Member:

Rick Adams, CEO & Founder, Practical CSM

Jennifer Chiang, CS Director, Yup