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Customer Success Certification

Certification is what proves you are a professional in your role. It does this by taking a holistic approach to Customer Success Management and by providing training and testing across the entire breadth of Customer Success Management activities – from customer research right through to value realization… and beyond!

Our two main programs, Certified CSM Professional and CSM Essentials are designed to suit different needs.

For those on a budget, CSM Essentials is a practical, streamlined course to kickstart your CS journey.

If you’re seeking a more comprehensive experience, Certified CSM Professional offers in-depth learning and an optional CPD component.

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Certified CSM Professional Annual

$525.00

Enhance your professional trajectory with our "Certified CSM Professional Levels 1-4 Only" program, tailored for both individuals and teams. As an organization committed to fostering growth and knowledge, we're pleased to offer this program to individuals funding their own training, as well as teams seeking to advance their collective skill sets. The program offers Levels 1 to 4 of our globally recognized Certified CSM Professional training, including the associated exams. Please note that this offer pertains exclusively to the lessons and exams, and does not include access to our Practical CSM Academy CPD content or management tools. Whether you're an individual seeking to climb the career ladder or a team striving to collectively enhance your customer success expertise, our program is designed to cater to your needs. Take the next step in your professional journey with our specialized customer success training program today.

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Certified CSM Professional + CPD Membership (12 months)

$493.50
Immerse yourself in a complete learning journey with our "Certified CSM Professional Levels 1-4 + 1 Year Full CPD Membership" package. This robust program comprises:

Certified CSM Professional Levels 1-4: Engage with 10 educational modules and brace yourself for two comprehensive exams to fully develop and certify your professional prowess.

1 Year Full CPD Membership to the Practical CSM Academy: Unlock a wealth of knowledge through our Continuing Professional Development (CPD) resources. This includes access to a CPD Library hosting over 700 valuable assets, 100+ hours of intriguing CPD Paths (Mini courses), interactive Live Learning sessions, and the exhaustive Successopedia.

This package represents our most extensive and in-depth program, specifically designed for those seeking to elevate their customer success capabilities to the highest professional level.
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Certified CSM Professional – Tester’s Scholarship

$487.50
Enjoy 12 months of access to the comprehensive Certified CSM Professional Program, which includes 10 modules, 10 tests, 2 professional exams, and 4 certification levels. For full details, please scroll down to the complete description. To take advantage of this scholarship opportunity, which covers a percentage of the fee, you must agree to the following conditions:

Individual License Only: This scholarship offer is available for individual licensing only. It does not include access to the CPD Library, Team Reporting, and Team Management, which are essential components of our business and enterprise licenses.

Beta Testing Agreement: We will occasionally send you emails with our beta features to gather your feedback and insights. You agree to test new functionalities.

Honest Review Commitment: After completing your Certified CSM Professional program, we will request that you post a public review on our website. We guarantee that your review will remain unedited and unaltered.

By accepting these conditions, you're not just advancing your career; you're also contributing to the improvement and credibility of our program.
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Customer Success Courses

Expand your skill set and pave the way for a successful career with our selection of dedicated “Customer Success Courses“. These are specifically designed for current Customer Success Managers, as well as individuals aspiring to pivot or begin their career in this dynamic field.

Each course focuses on key areas of Customer Success Management, providing in-depth knowledge and practical skills to enhance your professional portfolio. Upon completion, you’ll receive a certificate as a testament to your newly acquired expertise.

Customer Success Basics Course

$83.00

The basic principles of Customer Success Management, delivered in a simple-to-understand but highly effective way by one of the world's leading Customer Success experts. Welcome to our Customer Success Basics training program, aimed specifically at people who do not fully understand the basics of what Customer Success Management is or how it works, and who want to quickly grasp the basic principles of Customer Success Management without spending a whole lot of time or money to do so.

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Get the Right CS Job Course

$46.00

Kickstart your Customer Success career with our specialized "Get the Right CS Job" course. Discover insider strategies for job hunting, crafting a compelling résumé and cover letter, and acing interviews. Master the art of networking and understand what it takes to stand out in the competitive Customer Success field. The course concludes with simulated CSM interviews to help you confidently navigate real-life scenarios. Your dream job awaits—take the first step with us.

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Rick Adams

Author of our Customer Success Certification program

Rick Adams is an independent author, trainer, and consultant specializing in helping technology companies deliver measurable business value for their customers. Adams has over 25 years experience of working in the IT industry, including owning his startup software-as-a-service business, which he sold in 2012 to focus on writing, training, and consulting. Having delivered training and consultancy to hundreds of companies and thousands of technology professionals in over thirty countries across four continents, Adams is now based on the rural west coast of Ireland, where he lives with his two dogs, Zeus and Terri.

Adams’ recent work includes developing and delivering a global certification program on customer success management for Cisco Systems Inc. His book titled ‘Practical Customer Success Management: A best practice framework for managers and professionals’ was recently published by Routledge and is available from Amazon and all other book retailers. His current interests include helping individuals and companies develop best practices in customer success management and business outcomes-focused selling.

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Team Training

At Practical CSM, we understand that success in Customer Success Management isn’t just an individual pursuit – it’s a team effort. That’s why we offer a comprehensive solution tailored to teams and managers.

With our Management & Reporting Tools, you can track and optimize your team’s performance effortlessly.
We also offer Volume Discounts and Enterprise licenses to ensure your organization gets the most value from our courses.
For a personalized touch, our Designated CSMs are here to guide you through your journey.
Plus, our Training Strategy and Consulting services help you craft a winning customer success strategy.

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How We Help Organizations

✔️ Provide a Standardized High-Quality Online Training Program

✔️ Build an Evidence-Based Competent Team

✔️ Quicker Onboarding Process for New Employees

✔️ Continuous Improvement that Follows the Current and Future Customer Success Trends

✔️ Provision of proof of competency upon successful completion

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Customer Success Workshops

Our Customer Success Workshops provide essential skills and knowledge for Customer Success Management teams.

Our Customer Success Workshop program is divided into three tailored versions to meet your unique learning preferences and schedules. Each version is designed to empower you with the tools and knowledge needed to excel in customer success management, making this an investment in your professional growth.

Our instructor-led Customer Success Workshops are delivered remotely via the Internet using high-quality video conferencing and learning platforms.

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Continual Professional Development (CPD)

Continuous improvement on Customer Success

Continual Professional Development (CPD) offers training that has no limitations. Ensure that your team is within the trend and updated in the fast-paced profession of Customer Success. By providing your team with our fully indexed and cataloged library of on demand training assets, you are enabling that team to be able to get on all learn what they need to learn at exactly the time they need it. No waiting, no organizing and best of all… no additional fees.

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