Selecting and Using Customer Success KPIs
Selecting and Using Customer Success KPIs Key topics include: What are KPIs and its Importance What makes
Selecting and Using Customer Success KPIs Key topics include: What are KPIs and its Importance What makes
Lessons from My ‘Below the Line’ Management Training Experience Key topics include: Circumstances that Lead Me to
How Customer Success Creates Value for Meraki Key topics include: Understanding Customer Success in Meraki Challenges and
From Broadway Musicals to CS Leadership Key topics include: Experiences from being a Production Stage Manager Working
A discussion with Alex Mead Designing Multiple Customer Journey Personas Alex is a Customer Service
A conversation with Jeff Sheehan Should Customer Experience Own Customer Success? An ex-military helicopter
A conversation with Guy Nirpaz Farm Don’t Hunt, and Subsequent Lessons in Customer Success Guy
A conversation with Damian Mawdsley The Move to an Outcomes Focused CS Service Damian
A conversation with Sarah Arti How Should CS Collaborate With Sales? Sarah is Director of Client
A discussion with Nicole Wojno Smith Customer Success from the CMO’s Perspective Nicole is Chief Marketing