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2:00 pm
February 12 @ 2:00 pm - 8:00 pm

AI as a Strategic Partner for Customer Success Managers

AI as a Strategic Partner for CSMs is a highly interactive working session where you actively use AI to rethink

3:00 pm
February 12 @ 3:00 pm - 4:00 pm

What the Data Says About Customer Success in EMEA—and How to Use It in 2026

European companies aren’t waiting for global consensus. They’re investing more in Customer Success, digitising faster than North America, and focusing

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