What the Data Says About Customer Success in EMEA: How to Use It in 2026

European companies aren’t waiting for global consensus. They’re investing more in Customer Success, digitising faster than North America, and focusing on education-first, scalable journeys that put the customer in control.

Gainsight’s 2025 CS reveals how EMEA CS teams are evolving in real time—from how they’re leaning into digital and education-led journeys, adopting AI with greater intention, and evolving their operating models to stay aligned with revenue and outcomes.

Join Liam Gilleran, Gainsight’s RVP of Solution Consulting & Customer Success for a regional deep dive into the data, trends, and tactical shifts shaping the future of Customer Success across Europe.

Whether you’re pressure-testing your strategy or setting priorities for the year ahead, this session offers a practical, data-backed look at how Customer Success teams across Europe are turning 2025 insights into intentional action.

What You’ll Learn

• Why European CS teams are setting the pace for Digital CS
• How org structure is shifting to put CS closer to revenue and outcomes
• Why European CS teams use GRR and retention metrics far less than North America