- 10 certification modules + 2-part final exam
- Scenario-based workbooks, tools, and exercises
- CPD hours tracking and time logging
- Team activity monitoring features
- Shareable badges for each completed module
- Certified CSM Professional (Levels 1–4) certificate
- 12-month online access
Continuing Professional Development (CPD)
Enhance your professional skills with Practical CSM’s diverse range of Continuing Professional Development (CPD) resources, specifically tailored for individual contributors and entire Customer Success teams alike.
Our Practical CSM Academy CPD Membership allows you to delve into an extensive 300+ hours CPD Library, 100+ hours of innovative CPD Paths (mini courses) and enriching Live Learning sessions. For a comprehensive learning experience, consider our bundled offering that combines the CPD membership with our flagship Certified CSM Professional course.
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The most comprehensive Customer Success certification we offer. Includes full training across Levels 1–4 plus CPD tracking and team-ready reporting tools. What’s included: -
Broaden your professional horizons with our "Annual CPD Membership". This all-inclusive membership gifts you a full-year access to the vast Continuing Professional Development (CPD) resources of the Practical CSM Academy, including:- An expansive CPD Library: Immerse yourself in over 700 instructive assets designed to boost your industry expertise.
- Comprehensive CPD Paths: Delve into 100+ hours of mini courses, crafted to optimize your learning journey.
- Live Learning: Engage in real-time interactive sessions for immediate insights and practical solutions.
- Successopedia: Ask an Expert & Your one-stop source for all success-related terms and concepts.
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Optimize your team's development with our "1 Year Team Reporting Membership". This package grants you one-year access to the Practical CSM Academy's in-depth team reporting tools. Monitor your team's progress, track their performance, and guide their development effectively. Please note, this membership doesn't include access to CPD or Certification content. Key features of this membership include:- Team Progress Tracking: Gain insights into time spent, logins, and badges earned.
- Progress Speed Health Score & Graphs: Analyze the pace of your team's progress visually.
- CPD Progress: Stay updated with your team's Continuing Professional Development journey.
- Certification and CPD Activity: Monitor certification pursuits and CPD activities.
- Individual Team Members Progress: Understand each team member's development path in detail.