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Continuing Professional Development (CPD)

Enhance your professional skills with Practical CSM’s diverse range of Continuing Professional Development (CPD) resources, specifically tailored for individual contributors and entire Customer Success teams alike.

Our Practical CSM Academy CPD Membership allows you to delve into an extensive 300+ hours CPD Library, 100+ hours of innovative CPD Paths (mini courses) and enriching Live Learning sessions. For a comprehensive learning experience, consider our bundled offering that combines the CPD membership with our flagship Certified CSM Professional course.

  • Immerse yourself in a complete learning journey with our "Certified CSM Professional Levels 1-4 + 1 Year Full CPD Membership" package. This robust program comprises:
    • Certified CSM Professional Levels 1-4: Engage with 10 educational modules and brace yourself for two comprehensive exams to fully develop and certify your professional prowess.
    • 1 Year Full CPD Membership to the Practical CSM Academy: Unlock a wealth of knowledge through our Continuing Professional Development (CPD) resources. This includes access to a CPD Library hosting over 700 valuable assets, 100+ hours of intriguing CPD Paths (Mini courses), interactive Live Learning sessions, and the exhaustive Successopedia.
    This package represents our most extensive and in-depth program, specifically designed for those seeking to elevate their customer success capabilities to the highest professional level.
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  • Broaden your professional horizons with our "Annual CPD Membership". This all-inclusive membership gifts you a full-year access to the vast Continuing Professional Development (CPD) resources of the Practical CSM Academy, including:
    • An expansive CPD Library: Immerse yourself in over 700 instructive assets designed to boost your industry expertise.
    • Comprehensive CPD Paths: Delve into 100+ hours of mini courses, crafted to optimize your learning journey.
    • Live Learning: Engage in real-time interactive sessions for immediate insights and practical solutions.
    • Successopedia: Ask an Expert & Your one-stop source for all success-related terms and concepts.
    Additionally, this membership brings the unique opportunity to achieve recertification in the CCSMP Level 4. By completing 40 hours of CPD within a year, you can renew your certification, valid for the subsequent two years. Ideal for those committed to continuous learning, this membership forms a comprehensive platform for customer success professionals eager to refine their skills and stay abreast of industry developments.
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  • The Enterprise Annual Membership Renewal provides a comprehensive suite of resources aimed at fostering continuous professional development. This membership is designed to support and enhance your expertise in the industry through a variety of learning tools and opportunities:
    • CPD Library Access: Gain access to an extensive collection of over 700 resources, including articles, case studies, and videos. These materials cover a wide range of topics and are intended to deepen your understanding and knowledge within your field.
    • Structured Learning Paths: With more than 100 hours of targeted mini-courses available, members can follow structured paths that are specifically designed to optimize the learning experience. These courses allow for focused skill development in areas most relevant to your professional needs.
    • Recertification Opportunity: Membership includes the chance to recertify for the CCSMP Level 4 by completing 40 hours of CPD activities within a one-year period. Successfully renewing your certification extends its validity for another two years, affirming your commitment to staying current in your profession.
    • Management Tools for Team Leaders: For team leaders, the membership offers access to management and reporting tools. These tools are crafted to facilitate the monitoring of team members' training progress, making it easier to support and manage your team's development from anywhere.
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