Download our Free Practical CSM Framework PDF
The Practical CSM Framework divides the CSM’s core duties and responsibilities into seven phases, contained within three stages
The purpose of the Practical CSM Framework is to provide simple to follow and highly practical, step-by-step guidance for CSMs to follow. Following this guidance enables CSMs to perform all of the essential tasks shared by the majority of CSMs in a way that ensures consistency of end results for customers as well as increasing each CSM’s own productivity levels and reducing problems arising from errors and/or omissions.