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Shop Our Most Popular Customer Success Courses

Welcome to the Practical Customer Success Management Shop. You’re in the right place to explore our most popular training programs, certifications, and professional development tools—all designed to help you grow your skills and succeed in your Customer Success career.

Browse below to view our featured products. Use the Add to Cart button to purchase directly, or click Details to learn more about each option.

Need help choosing the right program? Use the help widget in the corner or contact our support team—we’re here to assist.

  •

    Certified CSM Professional Full

    $617.00
    The most comprehensive Customer Success certification we offer. Includes full training across Levels 1–4 plus CPD tracking and team-ready reporting tools. What’s included:
    • 10 certification modules + 2-part final exam
    • Scenario-based workbooks, tools, and exercises
    • CPD hours tracking and time logging
    • Team activity monitoring features
    • Shareable badges for each completed module
    • Certified CSM Professional (Levels 1–4) certificate
    • 12-month online access
    Best for: Professionals needing CPD hours, managers preparing for promotion, and CS teams requiring structured learning with oversight capabilities.
    Add to cart Details

  • CSM Essentials

    $258.00
    A practical Customer Success training course designed for jobseekers, career changers, and new CSMs—especially those moving in from sales, support, onboarding, or technical roles. What’s included:
    • 7 core modules on essential Customer Success concepts
    • 6 soft skills modules to boost confidence and communication
    • Optional jobseeker support track for those entering the field
    • Final 30-question test
    • Certificate of Completion
    Perfect for aspiring CSMs looking to build a solid foundation and land their first role.
    Add to cart Details

  • CPD Membership

    $166.00
    Broaden your professional horizons with our "Annual CPD Membership". This all-inclusive membership gifts you a full-year access to the vast Continuing Professional Development (CPD) resources of the Practical CSM Academy, including:
    • An expansive CPD Library: Immerse yourself in over 700 instructive assets designed to boost your industry expertise.
    • Comprehensive CPD Paths: Delve into 100+ hours of mini courses, crafted to optimize your learning journey.
    • Live Learning: Engage in real-time interactive sessions for immediate insights and practical solutions.
    • Successopedia: Ask an Expert & Your one-stop source for all success-related terms and concepts.
    Additionally, this membership brings the unique opportunity to achieve recertification in the CCSMP Level 4. By completing 40 hours of CPD within a year, you can renew your certification, valid for the subsequent two years. Ideal for those committed to continuous learning, this membership forms a comprehensive platform for customer success professionals eager to refine their skills and stay abreast of industry developments.
    Add to cart Details

  • Team Reporting Membership

    $97.00
    Optimize your team's development with our "1 Year Team Reporting Membership". This package grants you one-year access to the Practical CSM Academy's in-depth team reporting tools. Monitor your team's progress, track their performance, and guide their development effectively. Please note, this membership doesn't include access to CPD or Certification content. Key features of this membership include:
    • Team Progress Tracking: Gain insights into time spent, logins, and badges earned.
    • Progress Speed Health Score & Graphs: Analyze the pace of your team's progress visually.
    • CPD Progress: Stay updated with your team's Continuing Professional Development journey.
    • Certification and CPD Activity: Monitor certification pursuits and CPD activities.
    • Individual Team Members Progress: Understand each team member's development path in detail.
    For a tailored approach to your team's training and reporting needs, book a free training consultation at https://practicalcsm.com/checkup/. Our "1 Year Team Reporting Membership" is the ideal solution for leaders prioritizing data-driven strategies to enhance their team's performance within the customer success sphere.
    Add to cart Details

  • Certified CSM Professional Scholar

    $487.00
    An in-depth certification program for Customer Success professionals seeking full training across Levels 1–4. Ideal for current CSMs, career changers, and teams. What’s included:
    • 10 structured training modules
    • Scenario-based workbooks and exercises
    • Tests after each module + 2-part final exam
    • Certified CSM Professional (Levels 1–4) certificate
    • Shareable badges for each completed module
    • 12-month online access
    Best for: Working CSMs, professionals transitioning into CS, or organizations onboarding CS teams with a consistent framework and language.
    Add to cart Details

  • Academy Membership

    $48.00
    Revitalize your career development with our "Annual Academy Membership". Designed specifically for those whose certification has lapsed, this package offers you a second chance to complete your journey to becoming a Certified Customer Success Management Professional. What This Package Includes:
    • Certification Completion: If you were unable to finish your CCSMP course previously, this renewal allows you to complete your certification process.
    • Access to Training Materials: Receive one additional year of access to essential training materials to support your learning and completion of the course.
    • Stay Current and Competitive: Update your knowledge with the latest customer success strategies and tools, ensuring you remain competitive in the field.
    This renewal package is ideal for professionals who started their certification journey but didn't cross the finish line. Reengage with your training, complete your certification, and take a significant step forward in your professional growth. Renew your commitment today and ensure your place in the evolving landscape of customer success management.
    Add to cart Details

  • Certified CSM Professional Basic

    $177.00
    A foundational Customer Success training program designed for professionals transitioning into CS or supporting customer-facing work. Build structured, practical knowledge using the industry-standard Practical CSM Framework—while earning your first professional certification. What's included:
    • 2 certification modules from the full CCSMP program
    • 2 workbooks with scenario-based exercises
    • 2 tests to assess understanding
    • Professional certificate: Certified CSM Professional – Level 1
    Best for: Early-career Customer Success Managers, career changers, and adjacent team members who want recognized training, fast. Upgrade options available to continue to Levels 2–4 and CPD at any time.
    Add to cart Details

Contact

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Support: support@practicalcsm.com
Helpdesk: https://practicalcsm.freshdesk.com/

Important Links

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Practical CSM, registered in Poland (Tax ID: PL5272496325), Practical CSM Framework, Practical CSM Academy, Certified CSM Professional (CCSMP) and CSM Essentials (CSME) are trademarks of Practical CSM.

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