Practical Customer Success Management Store

Welcome to our main store page! This is your gateway to our extensive training portfolio. Use the main categories to narrow down your search:

‘Courses’ offer targeted learning modules on specific Customer Success topics;
‘CPD & Memberships’ provide continuous professional development resources for maintaining and enhancing your skills;
‘Certification’ delivers comprehensive programs to validate your expertise in Customer Success.

If you prefer, browse below for individual items. Equip yourself with the right tools for your professional growth here. If you have any questions, simply use the help widget.

CSM Essentials

$197.00 - $412.00

Welcome to the Customer Success Management Essentials course configuration page! Here, you can select your preferred course level and membership type. As you make your selections, the pricing will automatically update for your convenience. When you're ready, you can proceed straight to checkout. Don't forget to scroll down for detailed information on course content and a comprehensive breakdown of the two course levels we offer.

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Get the Right CS Job Course

$46.00

Kickstart your Customer Success career with our specialized "Get the Right CS Job" course. Discover insider strategies for job hunting, crafting a compelling résumé and cover letter, and acing interviews. Master the art of networking and understand what it takes to stand out in the competitive Customer Success field. The course concludes with simulated CSM interviews to help you confidently navigate real-life scenarios. Your dream job awaits—take the first step with us.

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Academy Membership (12 months)

$48.50
Revitalize your career development with our "Annual Academy Membership". Designed specifically for those whose certification has lapsed, this package offers you a second chance to complete your journey to becoming a Certified Customer Success Management Professional. What This Package Includes:

Certification Completion: If you were unable to finish your CCSMP course previously, this renewal allows you to complete your certification process.

Access to Training Materials: Receive one additional year of access to essential training materials to support your learning and completion of the course.

Stay Current and Competitive: Update your knowledge with the latest customer success strategies and tools, ensuring you remain competitive in the field.

This renewal package is ideal for professionals who started their certification journey but didn't cross the finish line. Reengage with your training, complete your certification, and take a significant step forward in your professional growth. Renew your commitment today and ensure your place in the evolving landscape of customer success management.
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Certified CSM Professional Monthly

$75.00
Monthly Access to Certified CSM Professional Levels 1-4

40 hours of multimedia self-paced training videos

10 Case study-based exercises to embed your knowledge

Syllabus oversight from our panel of industry experts

Downloadable tools and templates

Ongoing tests and two final professional-level examinations

24×7 online access to all aspects of your program

Certification Gamification

Instant access to Practical CSM Academy
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Customer Success Basics Course

$83.00

The basic principles of Customer Success Management, delivered in a simple-to-understand but highly effective way by one of the world's leading Customer Success experts. Welcome to our Customer Success Basics training program, aimed specifically at people who do not fully understand the basics of what Customer Success Management is or how it works, and who want to quickly grasp the basic principles of Customer Success Management without spending a whole lot of time or money to do so.

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CPD Membership (12 months)

$166.50
Broaden your professional horizons with our "Annual CPD Membership". This all-inclusive membership gifts you a full-year access to the vast Continuing Professional Development (CPD) resources of the Practical CSM Academy, including:

An expansive CPD Library: Immerse yourself in over 700 instructive assets designed to boost your industry expertise.

Comprehensive CPD Paths: Delve into 100+ hours of mini courses, crafted to optimize your learning journey.

Live Learning: Engage in real-time interactive sessions for immediate insights and practical solutions.

Successopedia: Ask an Expert & Your one-stop source for all success-related terms and concepts.

Additionally, this membership brings the unique opportunity to achieve recertification in the CCSMP Level 4. By completing 40 hours of CPD within a year, you can renew your certification, valid for the subsequent two years. Ideal for those committed to continuous learning, this membership forms a comprehensive platform for customer success professionals eager to refine their skills and stay abreast of industry developments.
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