Practical Customer Success Management Store

Welcome to our main store page! This is your gateway to our extensive training portfolio. Use the main categories to narrow down your search:

‘Courses’ offer targeted learning modules on specific Customer Success topics;
‘CPD & Memberships’ provide continuous professional development resources for maintaining and enhancing your skills;
‘Certification’ delivers comprehensive programs to validate your expertise in Customer Success.

If you prefer, browse below for individual items. Equip yourself with the right tools for your professional growth here. If you have any questions, simply use the help widget.

Certified CSM Professional

$750.00

Enhance your professional trajectory with our "Certified CSM Professional Levels 1-4 Only" program, tailored for both individuals and teams. As an organization committed to fostering growth and knowledge, we're pleased to offer this program to individuals funding their own training, as well as teams seeking to advance their collective skill sets. The program offers Levels 1 to 4 of our globally recognized Certified CSM Professional training, including the associated exams. Please note that this offer pertains exclusively to the lessons and exams, and does not include access to our Practical CSM Academy CPD content or management tools. Whether you're an individual seeking to climb the career ladder or a team striving to collectively enhance your customer success expertise, our program is designed to cater to your needs. Take the next step in your professional journey with our specialized customer success training program today.

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Certified CSM Professional + CPD Membership (12 months)

$987.00
Immerse yourself in a complete learning journey with our "Certified CSM Professional Levels 1-4 + 1 Year Full CPD Membership" package. This robust program comprises:

Certified CSM Professional Levels 1-4: Engage with 10 educational modules and brace yourself for two comprehensive exams to fully develop and certify your professional prowess.

1 Year Full CPD Membership to the Practical CSM Academy: Unlock a wealth of knowledge through our Continuing Professional Development (CPD) resources. This includes access to a CPD Library hosting over 700 valuable assets, 100+ hours of intriguing CPD Paths (Mini courses), interactive Live Learning sessions, and the exhaustive Successopedia.

This package represents our most extensive and in-depth program, specifically designed for those seeking to elevate their customer success capabilities to the highest professional level.
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Certified CSM Professional – Tester’s Scholarship

$197.00
Enjoy 12 months of access to the comprehensive Certified CSM Professional Program, which includes 10 modules, 10 tests, 2 professional exams, and 4 certification levels. For full details, please scroll down to the complete description. To take advantage of this scholarship opportunity, which covers a percentage of the fee, you must agree to the following conditions:

Individual License Only: This scholarship offer is available for individual licensing only. It does not include access to the CPD Library, Team Reporting, and Team Management, which are essential components of our business and enterprise licenses.

Beta Testing Agreement: We will occasionally send you emails with our beta features to gather your feedback and insights. You agree to test new functionalities.

Honest Review Commitment: After completing your Certified CSM Professional program, we will request that you post a public review on our website. We guarantee that your review will remain unedited and unaltered.

By accepting these conditions, you're not just advancing your career; you're also contributing to the improvement and credibility of our program.
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Get the Right CS Job Course

$46.00

Kickstart your Customer Success career with our specialized "Get the Right CS Job" course. Discover insider strategies for job hunting, crafting a compelling résumé and cover letter, and acing interviews. Master the art of networking and understand what it takes to stand out in the competitive Customer Success field. The course concludes with simulated CSM interviews to help you confidently navigate real-life scenarios. Your dream job awaits—take the first step with us.

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Customer Success Basics Course

$83.00

The basic principles of Customer Success Management, delivered in a simple-to-understand but highly effective way by one of the world's leading Customer Success experts. Welcome to our Customer Success Basics training program, aimed specifically at people who do not fully understand the basics of what Customer Success Management is or how it works, and who want to quickly grasp the basic principles of Customer Success Management without spending a whole lot of time or money to do so.

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CSM Essentials

$197.00 - $412.00

Welcome to the Customer Success Management Essentials course configuration page! Here, you can select your preferred course level and membership type. As you make your selections, the pricing will automatically update for your convenience. When you're ready, you can proceed straight to checkout. Don't forget to scroll down for detailed information on course content and a comprehensive breakdown of the two course levels we offer.

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