Module One discusses the realities and reasonable expectations of someone who is making the career transition into Customer Success Management and also covers getting yourself into a state of readiness so that if a job opportunity arises you will be well positioned to apply for it and stand a reasonable chance of being selected,. Finally it also explains how to actively seek out the best job vacancies.
Module Two is about what happens once you have found a vacancy that you want to apply for, including preparing and sending off your resume and cover letter and attending interviews. Included in Module Two are three tools – a template resume, a template cover letter and a CSM interview practice question deck.
Module Three provides additional content for you to watch and listen to, including detailed interviews with both a SaaS specialist from the recruitment industry and a VP Customer Success with many years of direct hiring experience. It also provides a role play of a “real” interview for a CSM role for you to study and consider how you would answer the questions.
The three modules combine to provide you with everything you need in order to know what to do to polish up your social media presence, where to find the best job vacancies, how to write the best possible résumé and cover letter, and how to apply for the role, how to attend the interview and how to maximize your chances of success.
What does the “Transition to Customer Success” training program cover?
The “Transition to Customer Success” training program covers the topic of how to get your first job as a Customer Success Management professional. It explains to students what knowledge, skills and experience they will need in order to be considered for a CSM position, how to use scoial media to help position themselves as someone with Customer Success Management expertize, how to find the best Customer Success Management job vacancies, and how to apply for those vacancies in a way to maximize your chances of being selected for interview. Finally it covers how to prepare for your interview and what to do on the day.
Who is the “Transition to Customer Success” training program for?
The “Transition to Customer Success” training program is aimed at people who have little or even no direct previous experience in a CSM role, but who do have transferable knowledge, skills and experience from other customer facing professional roles, and who is looking to make the transition from their current profession into Customer Success Management
Does the “Transition to Customer Success” training program provide training in Customer Success Management?
No. The “Transition to Customer Success” training program focuses purely on how people with no existing experience in a CSM role but with relevant transferable expertize can maximize their chances of getting their first CSM role. To learn the basics of Customer Success Management, we recommend either our Customer Success Fundamentals training program or our more comprehensive Certified CSM Professional certification programs
If I purchase the “Transition to Customer Success” training program, am I guaranteed to find a job?
No. The “Transition to Customer Success” training program will provide you with the knowledge you need in order to know what to do to maximize your chances of being offered a position as a CSM. But you still have to assess for yourself whether you have the right personality and background to make it as a CSM, and you still have to apply the knowledge we provide to your own situation. What we can say is that we are very confident that the advice and guidance we provide is very useful and relevant to those who are serious about finding work as a CSM.
Is the “Transition to Customer Success” training program suitable for college graduates with little to no previous work experience?
Whilst college graduates are not the primary intended audience for this course, the “Transition to Customer Success” training program should prove very useful to such graduates who aspire to become CSMs either straight away if possible or perhaps even in the short to medium term future.
Are there really any jobs going for CSMs at the moment?
Yes. We can say for certain that at the time of writing this FAQ guide (September 2020) there most definitely are both junior and senior Customer Success Management vacancies being offered that need to be filled. However it is also true to say that as with most if not all professions, the COVID-19 pandemic has caused a short term drop in the numbers of vacancies being advertised. We expect that ultimately the numbers of vacancies will bounce back very strongly, since Customer Success Management has been one of the professions that has been of great help for many companies during this pandemic crisis, and has therefore increased in prominance and importance within many companies.
I live in (insert your country) – are there any Customer Success Management vacancies in my country or region?
Whilst Customer Success Management vacancies were originally almost entirely based in the Silicon valley area of California, this is most definitely no longer the case, and there are thousands of Customer Success managers employed in a very wide variety of countries throughout North and South America, Europe, Russia, Africa, India, the Middle East, the Far East and Australia.
If I do not get a job can I have my money back?
No. We cannot guarantee that this course on its own will be enough to get you a CSM job offer. In fact we know for sure that it is NOT enough on its own. You need to have the right personality, and the right knowledge skills and experience, and you also need to be good (or to get good) at promoting yourself and at applying for and attaneding job interviews. Our course tells you what you need to do, but we cannot possibly know whether you are the right person for a CSM role in the first place. You must decide that.