An interview with Samuel Parri
Project & Program Management for CSMs
Sam has many decades of experience working in both high-value project and program management and also in customer success management for companies including IBM, Telxon, and Cisco Systems. He holds an Advanced Master Certificate in Project Management as well as Masters degree in both Telecommunications and Business Administrations.
Project & Program Management for CSMs (Audio)
Key topics include:
- Project Management vs Program Management
- Is Customer Success a Project?
- Planning Stage Tips for Customer Success Managers
- People Aspect on the Workload Breakdown Structure Strategy
- Using Program Management Techniques in Customer Success
Panel Members:
Rick Adams, CEO & Founder, Practical CSM
Samuel Parri, IBM, Telxon, and Cisco Systems
