Dave provides consultative advice to senior SaaS executives on how to build customer-focused companies. He is the author of two books, namely Dynamic Organizations and Becoming Dynamic, and he is a leading authority on customer success, customer experience and all things customer focused related.

What’s Wrong with Customer Success Today?

Key topics include:

• Rapid Growth of Customer Success 
• Measuring Progress of Customer Success
• Different Measurements in Customer Success
• Customer Success as an Automated Service
• Selling Outcomes through Customer Success Management
• Thoughts on Customer Segmentation 

Panel Members:

Rick Adams, CEO & Founder, Practical CSM

Dave Jackson, CEO, TheCustomer.Co