With my guest Fabio Lichinchi
Customer Success in the Security Industry
Fabio is a Customer Success Manager at Zscaler, which provides 100% cloud built secure platform for moving applications and infrastructures to the cloud and untethering employees from their desks, that enables its customer to realize tremendous advantages in productivity, agility, and cost containment.
Customer Success in the Security Industry (Audio)
Key topics include:
- Overview of Security Industry
➜ What is Security Industry?
➜ What does the Security Industry Offer?
- Causes of Security Issues and Why do they do it?
- Understanding Psychology of Security
- Risks and Rewards of Security Industry
- Advices in Working with Customers
- What do Customer Success Managers do in the Security Industry?
Panel Members:
Rick Adams, CEO & Founder, Practical CSM
Fabio Linchinchi, Customer Success Manager, Zscaler
