A discussion with Maranda Ann Dziekonzki
Getting Started in Customer Success
Maranda is Vice President for Customer Success at Swiftly, Inc. Swiftly develops enterprise software to help transit agencies and cities improve urban mobility, and Maranda is a customer-facing operation leader with over 20 years of experience in both working with designing the best customer-facing groups.
Getting Started in Customer Success
Key topics include:
- What is Customer Success Management and its Role and Function?
- Customer Service vs Customer Success Management
- Background and Past Experiences of Customer Success Managers
- Important Key Qualities for Customer Success Managers
- Why Networking is Important in Customer Success
- Training as a Essential Part Towards Customer Success
Panel Members:
Rick Adams, CEO & Founder, Practical CSM
Maranda Ann Dziekonzki, Vice President for Customer Success, Swiftly Inc.
