An ex-military helicopter pilot turned technology professional, Jeff is an entrepreneur and business leader who describes himself as a “Customer obsessed leader with extensive experience managing client-facing service delivery, service operations and service sales & marketing roles”. Jeff’spassion lies in helping startups to develop strategies for the delivery of service excellence to their customers.

Should Customer Experience Own Customer Success?

Key topics include:

• Defining What is Customer Success
• Service Management vs Customer Success Management
• What is Customer Experience?
• Relationship of Customer Experience and Customer Success
• Challenges in Customer Experience
• How does Customer Experience and Customer Success help Customers?

Panel Members:

Rick Adams, CEO & Founder, Practical CSM

Jeff Sheehan, Entrepreneur & Business Leader