Alex is a Customer Service Experience expert, with global transformation success and achievement across a range of sectors including Airline, Travel & Leisure, and is very much seen as a leader for CX innovation in those markets.

Designing Multiple Customer Journey Personas

Key topics include:

• What is a Customer Journey and its Importance
• Issue in Making One Customer Journey
• Making Customer Journey Approaches Suitable for Customer Success Environment
• Are Customer Journey Personas the same?
• Documenting and Creating Customer Journey

Panel Members:

Rick Adams, CEO & Founder, Practical CSM

Alex Mead, Customer Service Experience Expert